Terms & Conditions

19:49, Tuesday 20th January 2026

Dawn Robertson Hair Salon – Terms & Conditions

Appointments & Cancellations

We kindly request a minimum of 24 hours’ notice for any appointment cancellations or changes.

• Cancellations made with less than 24 hours’ notice will incur a charge of 50% of the booked service.
• Failure to attend (no-show) will result in a charge of 100% of the service, which must be paid prior to any future bookings.

Booking Fees

Certain appointments require a booking fee at the time of booking.

• Booking fees are non-refundable.
• The fee will be deducted from the total cost of your appointment on the day.

Patch Testing Policy

A patch test is required at least 48 hours prior to all new colour services or where more than 6 months has passed since your last colour appointment.

• It is the client’s responsibility to attend their patch test appointment.
• Failure to complete the required patch test will result in the colour appointment being unable to go ahead.
• In this circumstance, the appointment will be treated as a late cancellation, and the booking fee will be forfeited.

This policy is in place to comply with manufacturer guidelines, insurance requirements, and client safety.

Colour Services & Client Responsibility

Clients must provide full and accurate information regarding:

• Previous colour history (including home colouring)
• Chemical treatments
• Allergies, sensitivities, medications, or medical conditions

While every reasonable care is taken, results may vary depending on hair condition and history. Specific outcomes cannot be guaranteed.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so under Scottish law.

Personal Belongings

Clients are responsible for their personal belongings while in the salon. We cannot accept responsibility for loss or damage unless caused by negligence.

Refunds, Adjustments & Complaints

We do not offer refunds on completed services.

If you are unhappy with your service:

• Concerns must be raised within 48 hours of your appointment.
• Where appropriate, a complimentary adjustment may be offered within 7 days of the original appointment.

No adjustments will be offered for:

• Change of mind
• Results not discussed during consultation
• Hair maintenance or styling carried out outside the salon

This does not affect your statutory rights under the Consumer Rights Act 2015.

Right to Refuse Service

We reserve the right to refuse or discontinue services where abusive behaviour, unrealistic expectations, or failure to follow salon policies occurs.

Acceptance of Terms

By booking an appointment with Dawn Robertson Hair Salon, you confirm that you have read, understood, and agreed to these Terms & Conditions